This FAQ page has questions and answers to many common questions
receptionists get daily.

Click the categories below to go to the questions

What is RAC?

Recognition of Acquired Competencies (RAC).

RAC is a process that makes it possible to be assessed on your existing skills for the purpose of gaining official recognition of the competencies you’ve acquired through life and work experience. Basically, what you have already learned on the job, through a hobby, or from volunteering. This process allows Quebec residents the opportunity to demonstrate their skills in a program that we offer in our school board and match the skills to the requirements in the trade’s program of study. With each successful recognition you get closer to your diploma!

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How does the RAC Process work?

You should not have to redo, in a formal educational setting, any learning you may have already acquired on the job or through life experience.

Together with a content specialist from your trade, we’ll discover what you already know and what is the best way to develop any missing elements based on the program of study from your trade.

Once we have created your plan, you will work with your content specialists to complete activities while they observe and assess your skills. If you are missing a skill or need a review, your content specialist can provide you with tutorials, reading material, or exercises to complete on your own time.

It should be noted that is some centres, if you are missing a skill it might be recommended that you take the full competency in the program and in turn,  would require the prerequisites for the program to be able to do so.

The ideal RAC Candidate (that’s you!) is self-motivated and can learn independently.

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What experience counts? How much experience do I need? What if I don’t know everything?

Your experience can come from anywhere! Perhaps you learned on the job, from a parent, or are self-taught. RAC’s not too concerned with how you learned, we just want to make sure you get the recognition you deserve.

One of the tools we have is a self-assessment document. This document lists every skill we will be assessing, with choices to rate your skills. In conjunction with an interview, we will use your self-assessment to discover what you already know and where you need support.

To qualify for RAC you do need to have enough experience in your trade that our content specialists will not be teaching you the basics of our program. Together we will decide if RAC is right for you.

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How do I apply?

Your RAC advisor will contact you and discuss what’s involved in the RAC process.

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What kind of diploma do I get?

At the end of the RAC process you will receive the same certification from the program as a traditional student. All recognitions of competencies are submitted as “successes” and are recorded on your official Quebec Ministry of Education transcript. Nowhere in your documentation will it indicate that you used the RAC process to obtain your certification.

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What if I was in the full program but I never finished?

If you left the program to seek employment in your field and have since been growing your skills, RAC may be the perfect way to be recognized in the competencies you are missing to acquire your diploma.

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How much does RAC cost?

Nothing! There are no application or registration costs for RAC. The only cost may be an exercise book or trade specific certification, For example, the Content Specialist may recommend that a Secretarial Candidate with limited Excel experience purchase an exercise book used in our traditional program, to support their learning.

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How long does RAC take vs. taking the full program?

RAC is driven by the Candidate (that’s you), and your level of experience and motivation. There are no set start or end dates for RAC. The difference is that the RAC process uses adult-specific assessment methods which take into account how you learned, and the self-taught practical nature of your learning. This gives you an opportunity to prove that you have acquired these competencies during activities or situations in your trade.

If you have a wide variety of experience in the trade and are motivated, the process may take less time than the traditional program. We work together at your pace, to meet your needs.

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How are my skills recognized?

Assessments of your skills can happen a number of ways. We can visit you work or job site, or an appointment will be scheduled at one of our centers. Because we are assessing your competence (ability to complete a skill accurately and efficiently) you can be given a situational problem to solve, or an activity to complete. While you work, your content specialist will assess your abilities. If you are successful and show competence, you get your recognition. If you are unable to complete the task, you will be given a review and re-assessed at another time on only the skills you did not demonstrate correctly.  There is no failure in RAC, only identification of where you will need to focus your learning.

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I’m new to Quebec, can I apply for RAC?

Are you a Canadian citizen from outside of Quebec: To meet the requirements of RAC you must live in Quebec for a minimum of 12 months before registration can be submitted. Proof of residency for this time will be required.

Are you new to Canada: Welcome! For immigrants to Canada, a document that proves Canadian citizenship or a permanent residency card, and a Quebec Selection Certificate or other permits are required.

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Adult General Education
Where can I apply?

Registrations are done on AdmissionFP. Some centres have their own websites that students go through first, then get transfered to AdmissionFP.  Some centres also require students to present documents and sign forms.

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What is the age requirement?

You have to be 16 years old by June 30th of the year you want to start the program.

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What is the deadline to apply?

Check with the individual centres. Some centres have monthly start dates.  See the list of School Boards at https://guidance.procede.ca/school-boards-and-school-service-centres/.

 

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How much will it cost to continue my studies?

There is no cost for the individual courses, but you have to pay for your materials (books).

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Are your courses recognized by the government?

Yes, all our courses follow Ministry guidelines.

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I never finished high school, can I still register?

Yes, our  counsellors or academic advisors can help answer many of your questions.

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When does your academic session start?

There are intakes throughout the year, check the adult education website to view their academic calendar.

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Can I do General Education and a trade at the same time?

Yes, it is called Concomitance. Students should speak to a guidance counsellor for more information. It also depends on the program.

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Are your courses online or in person?

During the pandemic, centres were offering hybrid learning. Currently there are less and less courses being offered online or in the hybrid model.

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Vocational Education
Where can I apply?

Registrations are done on AdmissionFP. Some centres have their own websites that students go through first, then get transfered to AdmissionFP.  Some centres also require students to present documents and sign forms.

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When does your academic session start?

There are intakes throughout the year, check the adult education website to view their academic calendar or  www.inforoutefpt.org

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What is the deadline to apply for a specific program?

You can apply for programs up until the start date. After which you will have to call the centre. If there is still room, you may be able to register.

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What is the age requirement?

You have to be 16 years old by June 30th of the year you want to start the program.

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I never finished high school, can I register for a program?

Depending on the program, some do require completion of certain subjects. Our guidance counsellors can help answer many of your questions.

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How much do your programs cost?

The range of cost for vocational programs is between $0 and $900 approximately. Some centres charge a registration fee. You must also pay for books and materials.

International students or adults who have not resided in Quebec for more than a year may incur tuition fees (fee amounts depend on the program).

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Can I do General Education and a trade at the same time?

Yes, it is called Concomitance. Students should speak to a guidance counsellor for more information. It also depends on the program.

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Are your courses recognized by the government?

Yes, all our courses follow Ministry guidelines.

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Are your courses online or in person?

During the pandemic, centres were offering hybrid learning. Currently there are less and less courses being offered online or in the hybrid model.

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Are you allowed to register and start a program that has already started?

Yes, you can register for a program that has already started. There are several programs though that require 100% attendance. It may also depend on when it started,  is there space, what program it is and if it is a transfer from another school. Your centre can answer these questions.

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Adult General Education
A family member has passed away. How many days can I be absent?

You would have to provide a death certificate and you may be absent 2 to 3 days.

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Can I simply do a test and not a whole subject course in Adult Education?

For most subjects you must complete the entire module. The exception, is in French secondary 5 exam.

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Do you offer English or French conversation classes?

Some centres partner with local organizations to run English or French conversation classes.

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How long will I be at school each day?

It depends on the centre you are in. But figure 8:30am to 3:30pm approximately.

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How many days can I be absent?

Attendance policies vary between centres. Attendance is critical for student success. Some centres will remove students from courses if they miss 5 consecutive days.

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I am sick today. How do I notify my teacher(s)?

By email, Teams or text.

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I am struggling and need to speak to someone. Who can help me?

Most adult centres have counsellors that can help students. They also have SARCA development officers. Each board has a SARCA person. They can help find support not related to academics like career options, support from local organizations and finances.

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I am very behind in my work, and need tutoring. What do I do?

A guidance counsellor can help with academic questions.

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I forgot my password for accessing Centre resources, how do I reset it?

Secretaries at certain centres can reset passwords for you.

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I need to borrow a laptop, what are the steps to follow?

Most centres can lend out laptops. You will be given one that corresponds to the course you are enrolled in.

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I studied in a province outside Quebec, will my studies be recognized?

Yes, Grade 10, 11 and 12 courses can be considered.

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I was absent yesterday. How do I submit a medical note?

Give your doctors note or document to your teacher or centre secretary.

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I would like to know how my child is doing in her/his studies.

Yes and No. It depends if your child has agreed to share information with you. Centre staff will check to see what the file indicates.

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My children were sick. Is that a justified absence?

Some centres do not accept absences due to sick family members.

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My studies were in French. Can I transfer to the English system?

Yes, but there will be a shift in language courses previously acquired, speak with the guidance counsellor or academic advisor for further information.

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What are GDT exams?

GDT

General Development Test

  • Age required: 18 year old when entering the program (DVS). (1 test)
  • Subjects covered
    • Language
    • Mechanical Reasoning
    • Problem Solving
    • Reading Comprehension
    • Science

 

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What are GED-TS exams?

What are GED-TS exams?

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What are SSET ∕ TENS exams?

SSET: Secondary School Equivalency Tests

  • Age required: 16 years old by June 30th of the school year preceding the registration.
  • 5 tests
    • English
    • Comprehension
    • English
    • Grammar
    • French Second Language
  • 2 of the 4 tests of the series (Economics, Mathematics, Natural Science, Social Studies)
  • Students get an attestation of equivalence for secondary 5 studies.
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What materials do I need?

Centre websites often list the materials needed for courses and programs.

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Who do I speak to if I don't want or can't finish my program?

Talk to your teacher, guidance counsellors and then centre administration.

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Who do I speak to if I have an issue with a teacher?

Please first speak with the teacher then if things aren’t satisfied speak to the centre director or assistant director.

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Vocational Education
A family member has passed away. How many days can I be absent?

You would have to provide a death certificate and you may be absent 2 to 3 days.

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Do you offer English or French conversation classes?

Some centres partner with local organizations to run English or French conversation classes.

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How long will I be at school each day?

Daily schedules are flexible to suit student needs.

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How many days can I be absent from a course?

This is a course by course decision. Most programs do not allow for more than a few classes missed within a  module. In certain programs, if a student misses several classes within a module, they may have to restart the module over. In centres with one group, this could mean having to wait a year or so to begin the module again.

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I am sick today. How do I notify my teacher(s)?

By email, Teams or text.

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I am struggling and need to speak to someone. Who can help me?

Most adult centres have counsellors that can help students. They also have SARCA development officers. Each board has a SARCA person. They can help find support not related to academics like career options, support from local organizations and finances.

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I am very behind in my work, and need tutoring. What do I do?

A guidance counsellor can help with academic questions.

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I forgot my password for accessing Centre resources, how do I reset it?

Secretaries at certain centres can reset passwords for you.

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I need to borrow a laptop, what are the steps to follow?

Most centres can lend out laptops. You will be given one that corresponds to the course you are enrolled in.

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I studied in a province outside Quebec, will my studies be recognized?

Yes, Grade 10, 11 and 12 courses can be considered.

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I was absent yesterday. How do I submit a medical note?

Give your doctors note or document to your teacher or centre secretary.

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I would like to know how my child is doing in her/his studies.

Yes and No. It depends if your child has agreed to share information with you. Centre staff will check to see what the file indicates.

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If I studied on my reserve can I study in Vocational Education?

Yes, based on the courses you took, you may be accepted in adult education. Documents like the students’ permanent code, reports cards, diplomas and the program the student wishes to register for, must be sent to the Ministry.

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My children were sick. Is that a justified absence?

Some centres do not accept absences due to sick family members.

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My studies were in French. Can I transfer to the English system?

Yes, but there will be a shift in language courses previously acquired, speak with the guidance counsellor or academic advisor for further information.

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What materials do I need for a specific program?

Centre websites often list the materials needed for courses and programs.

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Where do I find information about pre-requisites?

Inforoute (https://www.inforoutefpt.org/) will tell you which pre-requisites you need for programs.

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Who do I speak to if I don't want or can't finish my program?

Talk to your teacher, guidance counsellors and then centre administration.

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Who do I speak to if I have an issue with a teacher?

Please first speak with the teacher then if things aren’t satisfied speak to the centre director or assistant director.

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Will I be able to follow along if I know very little English?

It depends on the program and the level of English the student is comfortable with.

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Adult General Education
Can I make a payment agreement?

For the most part, centres allow for payment agreements. They can also recommend Services Québec who may be able to help.

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Can I obtain funding through Services Québec?

Support is on a case by case situation and is based on personal criteria students must provide. It is not based on which program a student is registered for.

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If I drop a course, can I get a refund on my materials?
Is it possible to have a statement of account?

Yes, centres can give you a statement of account.

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Where can I find financial assistance to pay for my courses?

Services Québec and AFE can offer financial services and support. Contact a counsellor for eligibility. Some indigenous students could find financial support through their local band council.

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Vocational Education
Can I make a payment agreement?

For the most part, centres allow for payment agreements. They can also recommend Services Québec who may be able to help.

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Can I obtain funding through Services Québec?

Support is on a case by case situation and is based on personal criteria students must provide. It is not based on which program a student is registered for.

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Do I need to pay online as soon as I register for a program?

You must pay your invoice before you start the program. Some require the purchase of tools and thus, invoices must be paid before materials are given out.

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Do you offer loans and bursaries?

Individual centres do not offer financial assistance, but have staff that can assist you applying for financial assistance via AFE

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How much do programs cost?

Depending on the program, they range from $0 to $900 approximately.

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If I drop a course, can I get a refund on my materials?

Yes and No, it may depend on how long a student has been in a program due to the materials consumed during that time.

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Is it possible to have a statement of account?

Yes, centres can give you a statement of account.

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Where can I find financial assistance to pay for my courses?

Services Québec and AFE can offer financial services and support. Contact a counsellor for eligibility. Some indigenous students could find financial support through their local band council.

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Adult General Education
Are there still spots available in a specific course?

A guidance counsellor can register you in a course when their is place.

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Do you accept international students?

Yes, some centres and boards have staff that can answer questions and register international students.

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How and where do I find my permanent code?

The permanent code is on all past report cards and transcripts. They can also call their former school to get their permanent code.

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How does the school determine where I start in my courses?

Placement Tests and/or Previous Report Cards are starting points,

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I am having trouble registering online. Can I come by the centre for help?

Yes, we can help at the centre.

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I have never studied in Canada and don't have a permanent code. How do I get one?

Call your local adult centre. AdmissionFP can give a temporary code.

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I need proof for my insurance company. What documents do I need?

Proof of studies. Centres can offer this document.

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I studied in another country, can my studies be recognized?

Unfortunately, no.

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I wasn't able to upload my transcripts or proof of residency. How can I send them to you?

The best thing to do is go to the adult centre where they will be printed and put into your files and or uploaded.

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Is it possible to check to see if you received my application?

Yes, the administrative secretary can check to see if your application was sent.

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What is a permanent code?

The Quebec Permanent Code is a government ID number created by the Quebec Ministry of Education. It is a unique identifying code assigned by the Ministry to all students who attend an educational institution in Quebec regardless of where they come from and regardless of their residency status.

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What steps are required to register an international student?

Different in each board. It usually involves filling in special forms and a meeting with the centre.

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When does your academic session start?

We have start dates throughout the year.

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Vocational Education
Are there still spots available in a specific program?

Please refer to AdmissionFP or our website for that information. Centres will also be aware if students have dropped out of courses which would allow for new registrations. There are other situations when you would be allowed to register. Contact the centre for more information.

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Do you accept international students?

Yes, some centres and boards have staff that can answer questions and register international students.

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How and where do I find my permanent code?

The permanent code is on all past report cards and transcripts. They can also call their former school to get their permanent code.

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How does the school determine where I start in my courses?

Placement Tests and/or Previous Report Cards are starting points,

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How many students do you accept in a specific program?

It depends on the program. Inforoute can give you information of space available in certain programs. https://www.inforoutefpt.org/

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I am having trouble registering online. Can I come by the centre for help?

Yes, we can help at the centre.

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I have never studied in Canada and don't have a permanent code. How do I get one?

Call your local adult centre. AdmissionFP can give a temporary code.

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I need proof for my insurance company. What documents do I need?

Proof of studies. Centres can offer this document.

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I studied in another country, can my studies be recognized?

Unfortunately, no.

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I wasn't able to upload my transcripts or proof of residency. How can I send them to you?

The best thing to do is go to the adult centre where they will be printed and put into your files and or uploaded.

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Is it possible to check to see if you received my application?

Yes, the administrative secretary can check to see if your application was sent.

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What is a permanent code?

The Quebec Permanent Code is a government ID number created by the Quebec Ministry of Education. It is a unique identifying code assigned by the Ministry to all students who attend an educational institution in Quebec regardless of where they come from and regardless of their residency status.

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What steps are required to register an international student?

Different in each board. It usually involves filling in special forms and a meeting with the centre.

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When and how will I know if I have been accepted in one of your programs?

You will receive and email stating that your application has been accepted. You will then receive an email from the centre that you have been accepted into the program.

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When does your academic session start?

We have start dates throughout the year.

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Can a student ask for support not related to academics?

SARCA development officers can help. Each board has a SARCA person. They can help find support not related to academics like career options, support from local organizations and finances.

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Is there a list of common acronyms used in adult and vocational education?

Here are a few:

AEVS-Adult Education and Vocational Services AFP-Attestation de formation professionnelle
AVS-Attestation of Vocational Specialization
CCQ-Commission de la construction du Québec
CFP-Centre de formation professionnelle
CJE-Carrefour Jeunesse-Emploi DEC-Diplôme d’études collégiales DEP Diplôme d’études professionnelles
DES-Diplôme d’études secondaires DFGA-Direction de la formation générale des adultes
DFP-Direction de la formation professionnelle
FGA-Formation générale des adultes
PROCEDE-Provincial Organization of Continuing Education Directors, English QAAL-Quebec Association for Adult Learning
QACVE-Quebec Advisory Council on Vocational Education
RAC-Reconnaissance des acquis et des competences (Recognition of Acquired Competencies)
SARCA-Services d’accueil,de reference, de conseil et d’accompagnement / Reception, Referral, Counselling and Support Services

Full list click here

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Is there a website I can find information and register for a program?

AdmissionFP is a great resource plus you can apply for a program.

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What is https://www.findyourowntrade.com/ ?

Good site for exploring trades. Includes job placement and salary.

https://www.findyourowntrade.com/

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What is SARCA?

SARCA is a French acronym for Services D’accueil, de Référence, de Conseil et D’accompagnement. In English it’s Reception, Referral, Counselling and Support. The role of the SARCA development officer is to support people who may want to return to school to finish their high school leaving diploma. They can also help with career options and recommend local organizations. They are a free guidance service in all school boards in the province. Click here for a list of all SARCA development officers in the English system.

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Where can I find general information about adult education?

The guidance.procede.ca website is amazing! https://guidance.procede.ca

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Where can I find information about programs in other Centres?

Inforoutefpt is the best resource.  See https://www.inforoutefpt.org

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